Privacy Policy

What we collect

We collect information you give us and a limited amount of technical information:

• Contact details. Your name, email address, company, job title, and phone number when you fill out our contact form, email us, book a call, or become a client.
• Messages you send us. What you write in our contact form, emails, and text messages.
• SMS consent records. Your mobile number, the date and time you opted in, how you opted in (by phone or on our web form), the consent language you were shown or read, and any opt-out or HELP requests.
• Engagement information. Information about your organization’s systems, workflows, and AI use that you share with us during an engagement, handled under the confidentiality terms of that engagement.
• Technical data. Standard information your browser sends when you visit this site, such as IP address, browser type, pages viewed, and referring page, along with cookies needed for the site to work.

We do not knowingly collect information from children under 13, and our services are intended for business users 18 and older.

Why we collect it

We use personal information to:

• Respond to your inquiries and schedule conversations.
• Deliver, manage, and bill for the services you engage us for.
• Send text messages you have agreed to receive, such as appointment reminders, engagement and account notifications, and customer-care replies.
• Keep a record of your consent and honor your opt-out choices.
• Operate, secure, and improve this website and our services.
• Meet legal, regulatory, and mobile carrier requirements.

We do not use your mobile number or SMS data to build advertising profiles, and we do not sell personal information.

Mobile, opt-in, and consent data are not sold or shared with third parties for marketing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from every category of sharing described in this policy, and this information will not be shared with any third parties.

Specifically, Humanology will never:

• Sell or rent your mobile number or consent records to anyone.
• Give them to data brokers, list vendors, or other marketers.
• Share them with an affiliate or partner for that party’s own marketing.
• Use them for third-party advertising, retargeting, or audience matching.

Sharing with service providers (for example Dialpad)

We use a small number of service providers to run our business, and they process information only on our behalf. These include our messaging and phone provider (Dialpad), our CRM, email, scheduling, website hosting, and payment providers.

Each provider receives only the information needed to perform its service. They are not permitted to use it for their own purposes or to sell or share it. Sharing with these providers does not include sharing SMS opt-in data or consent with any third party for marketing.

We may also disclose information when the law requires it, to respond to valid legal process, or to protect the rights, safety, or property of Humanology, our clients, or others. If Humanology is involved in a merger, acquisition, or sale of assets, any successor must honor this policy or give you notice and a chance to opt out before your information is handled differently.

Retention

We keep personal information only as long as we need it for the purposes above. Contact form and inquiry records are kept for up to three years after our last interaction unless you become a client. Client records are kept for the length of the engagement plus the period required for tax, legal, and contractual purposes.

SMS consent records and message logs are kept for as long as you are subscribed and for four years afterward, so we can show proof of consent if asked. Opt-out records are kept indefinitely so we never text a number that asked us to stop.

Security

Humanology’s background is in cybersecurity, and we treat your information accordingly. We use administrative, technical, and physical safeguards that include access limited to people who need it, multi-factor authentication, encryption in transit and at rest where supported, and regular review of the security practices of the vendors we rely on.

No system is completely secure. If we learn of a breach that affects your personal information, we will notify you as required by law.

User rights

You can, at any time:

• Stop text messages by replying STOP to any message from us. See our Terms of Service for details.
• Ask what personal information we hold about you and request a copy.
• Ask us to correct or delete your information.
• Unsubscribe from marketing emails using the link in any email.

Depending on where you live, you may have additional rights under state privacy laws, including the right to appeal a decision we make about your request. We will not treat you differently for exercising any of these rights. To make a request, email privacy@humanology.ai. We will verify your request and respond within the time the law requires, usually 45 days or less.

Changes to this policy

We may update this policy from time to time. When we do, we will change the “Last updated” date above. If we make a material change to how we handle mobile or SMS data, we will notify SMS subscribers before the change takes effect.

Privacy contact

Questions or requests about this policy can be sent to: